Customers who are consumers are entitled to withdraw their declaration of intent to enter into the contract without providing a reason within two weeks of receiving the goods, either in writing (e.g., letter, email, fax) or by returning the goods to BRÄNDLE. The period begins no earlier than upon receipt of the goods and this notice. To meet the deadline, it is sufficient to send the goods or the notice of withdrawal in a timely manner. The notice of withdrawal must be sent to:
P. BRÄNDLE GmbH
Robert-Bosch-Str. 10
72186 Empfingen
You can also exercise your right of withdrawal online at
https://shopify.com/authentication/57641762889/login
. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt.
Consequences of revocation
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If the Customer is unable to return the performance received in whole or in part or only in a deteriorated condition, the Customer must compensate BRÄNDLE for the loss of value. This shall not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible in a retail store, for example. In all other respects the customer can avoid the indemnification according to value obligation, by taking the thing not like its property in use and omitting everything, which impairs their value. The consumer has to bear the costs of return if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of € 40.00 or if, in the case of a higher price of the goods, the consumer has not yet provided the consideration or the partial payment at the time of the revocation.
Notes on the non-existence of the right of withdrawal
An exception to the statutory right of withdrawal exists in the following cases:
1) Pursuant to § 312 g para. 2 S.1 No. 1 BGB for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer.
2) According to § 312 g para. 2 S.1 No. 2 BGB for contracts for the supply of goods that can spoil quickly or whose expiration date would be exceeded quickly.
In these cases, the consumer also has no statutory right of withdrawal in accordance with § 13 BGB.
Information on the expiry of the right of withdrawal
In the following cases, the statutory right of withdrawal may expire:
1) According to § 312 g para. 2 p.1 No. 3 BGB for contracts for sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
In these cases, the statutory right of withdrawal to which the consumer (as defined by § 13 BGB) is initially entitled expires.
